Returns & Exchanges
At Sunrise Mart, we are dedicated to providing the freshest quality groceries; however, due to the perishable nature of our products, we offer returns on damaged or incorrect items within 48 hours of delivery.
Contact Support
Reach out to our customer service team via email or phone within 48 hours of receiving your order to report an issue.
Provide Documentation
Please submit a clear photo of the damaged or incorrect item along with your order number to expedite the verification process.
Await Verification
Our quality assurance team will review your request and confirm eligibility for a refund or replacement within one business day.
Receive Refund or Replacement
Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing